English FAQ

FAQ AND COMMON PROBLEMS

[english version]

  • My device suddenly doesn't connect more to eduroam (or it asks me username/password), why?
  • I've finished my device's configuration but eduroam's connection isn't able to work.
  • I've an Android device, how can I configure the eduroam's wireless connection?
  • My device doesn't support the authomatic configuration; how set parameters to connect to Eduroam?
  • I'm authenticated to eduroam network but many applications, that use the wireless network, don't work.

ANSWERS

My device suddenly doesn't connect more to eduroam (or it asks me username/password), why?

If your device connected to eduroam and now it has sudddenly stopped eduroam's connecting or asks you username/password you probably have just changed yourSingle Sign On password (of electronic email).
Some devices (mainly android, win phone and linux) memorize the user's password, but when him change it they doesn't ask the new one, and continue to try to use the previous one.

My device suddenly no longer connects to eduroam(or asks me for my username / password), why?

If your device connected to eduroam and now it suddenly stopped working or it asks you username/password you probably have just modified your Single Sign On password (of your email).

Some devices (mostly android, win phone and linux) memorize the usr password, but when it's modified they don't ask for a new one, and continue to try to use the previous one.

To change it it's necessary re-execute the CAT tool or manually reconfigure the connection.

I've ended my device's configuration but eduroam's connection fails.

Probably during the configuration you've inserted your incomplete username, forgetting to type also the part "@unipd.it" or "@studenti.unipd.it". To solve the problem delete the eduroam profile and repeat the configuration procedure paying attention in inserting your complete username.

I've an Android device, how can I configure the eduroam wireless connection?

To make the initial configuration of your Android device you should use Google Play Store to download and install the app Eduroam CAT. To realize the download you should be connected to the data network of your mobile operator.
Once lauched the app choose Università degli Studi di Padova, install the corresponding profile and insert credentials, completed with the suffix "@unipd.it" or "@studenti.unipd.it".

My device doesn't support automatic configuration; how can I set parameters to connect to Eduroam? 

Technical requirement is that it's a Wi-Fi device able to support WPA2 of enterprise type. To connect you have to be in a University office in whom is present the Wi-Fi service and to associate to Eduroam's SSID indicating following parameters:

I'm authenticated on Eduroam  network but some applications that use wireless network don't work.

Some network policies are defined, these could block some protocols usage.

Data creazione: 05/10/2022 - 16:26
Ultima modifica: 11/10/2023 - 15:22